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Frequently asked questions​

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General Questions

How do I search for parts on RFD Auto?

Simply enter your vehicle’s registration number in the search bar, and we’ll show you compatible parts for your car.

Can I find parts for any vehicle make and model?

Yes, we offer a wide range of parts covering most makes and models available in the UK.

What if I can’t find the part I need?

If you don’t see the part listed, please fill out the enquiry form, and our team will assist you in finding it.

Enquiry Process

How do I submit an enquiry?

Search for your vehicle using the registration number, confirm your details, and fill out the form specifying the parts you need. Submit the form, and we’ll handle the rest.

How long does it take to get a quotation?

Our sales team typically responds within 24-48 hours with a detailed quotation.

Can I make changes to my enquiry after submitting it?

Yes, you can contact our support team to update your request with any additional details.

Shipping & Delivery

Do you deliver parts across the UK?

Yes, we provide delivery to all locations within the UK.

How long does delivery take?

Delivery times depend on the part's availability, but most orders are delivered within 3-5 business days.

Can I track my order?

Yes, once your order is confirmed, we’ll send you tracking details via email.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery if the part is unused and in its original packaging.

How do I initiate a return?

Contact our customer service team with your order details to start the return process.

Will I get a refund if the part doesn’t fit?

Yes, if the part doesn’t fit and meets our return policy criteria, we’ll issue a full refund or exchange.

Payments

What payment methods do you accept?

We accept all major credit/debit cards and online payment methods like PayPal.

Is it safe to make payments on your website?

Absolutely! Our website uses secure encryption to ensure your payment details are protected.

Support

How can I contact customer support?

You can reach us via phone at +44 1234 567890 or email us at support@rfdauto.co.uk. Our team is available during business hours to assist you.

Do you provide advice on which parts to choose?

Yes, our experts are happy to help you select the right parts based on your needs.

Feel free to adjust the wording or add more FAQs based on your specific services.

BMW

Can’t find what you’re looking for? Call us now on 0141 950 4018 or